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TCTerms is here for the purpose of finding answers to questions. Any input should have to do only with this purpose. Anything that does not serve this purpose will get deleted. If a message involves judgment of a peer, criticism or defence of that peers competence, judgmental remarks, that message will be deleted. If within the body of a communication there is that judgement, that part will be taken out. Refutation of an answer should be based only on the answer or its resources.

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The TCTerms Team

Asker

Mayca Martín

Mother tongue: Spanish

Filtered questions 812/44477

CTI

Son las nociones generales a determinar entre un Centro de Atención de una compañía y la Solución Integrada de otra compañía. Cuestion de informática en todo caso. Saludos :-)

Context

Request Area - We need to synchronize Request Area to be able to create the incident. As Remedy uses "CTI" instead just one field, we can add to the description the Request Area.

[Edited by Mayca Martín on Nov. 7, 17:17 GMT]